Version date: 23 February 2026

ParkM8 is operated by ParkM8 Limited, a registered business in the UK.

© 2026 ParkM8 Limited. All rights reserved.

1. Agreement

By creating or using a ParkM8 account, you agree to these Terms and to our applicable policies. If you use ParkM8 for a business, you confirm you have authority to bind that business.

2. Definitions

In these Terms: "Service" means the ParkM8 platform, related features, APIs, reports, notifications, and associated documentation; "Customer Data" means data submitted to or generated through your use of ParkM8; "Personal Data" has the meaning under applicable data-protection law; "Business Day" means Monday to Friday excluding public holidays in England and Wales; and "Third-Party Services" means external services used with ParkM8, including payment processors, email delivery providers, and cloud infrastructure providers.

3. Service Scope and Changes

ParkM8 provides software tools for parking management, billing visibility, communication workflows, and related administration. Capabilities may include property and bay management, customer and rental lifecycle management, expiring-rental alerts, reporting, subscription workflows, and email-based sharing of operational details.

We may update, improve, replace, or discontinue features. Where a change materially reduces core paid functionality, we will use reasonable efforts to provide prior notice through the service, email, or invoice communication channels.

4. Account, Access, and Security Responsibilities

You must provide accurate account details, keep credentials confidential, and promptly report suspected unauthorized access. You are responsible for actions taken through your accounts except to the extent caused by ParkM8 breach of these Terms.

You must maintain appropriate access controls for your users (including role assignment, credential hygiene, and timely deactivation of departed users).

5. License and Usage Limits

Subject to these Terms and payment of applicable fees, ParkM8 grants you a non-exclusive, non-transferable, revocable right to use the Service for your internal business operations during the subscription term.

You must not resell, sublicense, reverse engineer, copy (other than permitted backups), or use ParkM8 to provide a competing service. Use is subject to subscription plan limits, including any bay, user, feature, or usage caps defined in the Service.

6. Third-Party Services

Some functionality relies on Third-Party Services. ParkM8 is not responsible for third-party outages, policy changes, or service discontinuations outside our reasonable control, though we will use commercially reasonable efforts to mitigate impact where practical.

Key processors and sub-processors may include Stripe (payments), ZeptoMail/SMTP providers (transactional email), cloud hosting/infrastructure providers, and Anthropic Claude (Parker AI functionality). Processor lists may change as Service dependencies evolve.

Where processors are used to perform Service functions, ParkM8 applies contractual flow-down obligations and reasonable security controls aligned with applicable data-protection requirements.

7. Fees, Invoicing, and Payment

All charges, invoices, and billing records are in GBP unless expressly agreed otherwise. You authorize ParkM8 and its payment providers to process amounts due for selected plans, add-ons, renewals, and applicable taxes.

Unless superseded by a signed commercial order form, paid subscriptions are contracted for a fixed 12-month term from activation.

You may dispute invoice amounts by written notice within 14 days of invoice date. Undisputed amounts remain payable by the due date. Late or failed payments may result in suspension, downgrade, restricted access, or account closure.

Unless required by law or expressly stated in writing, payments are non-refundable (including after downgrade, plan change, or early termination), and no prorated credits are provided. Early termination after payment does not create refund entitlement for unused portions of the contracted term.

8. Renewals and Fee Changes

If auto-renew is enabled, you authorize recurring billing on or after each renewal date until disabled before the next renewal cycle. We may revise fees from time to time and will provide reasonable prior notice before revised fees apply to a renewal period.

9. Taxes

Amounts may be subject to VAT or other taxes. Unless explicitly stated otherwise, listed fees exclude taxes. You are responsible for taxes associated with your business operations and transactions with your customers.

10. Customer Data, Privacy, and Data Protection

You retain ownership of Customer Data. You grant ParkM8 a non-exclusive license to host, process, transmit, and back up Customer Data as needed to operate, secure, and improve the Service and meet legal obligations.

Each party will comply with applicable data-protection laws. Where ParkM8 processes Personal Data on your behalf, ParkM8 acts as processor and you act as controller unless otherwise stated. You are responsible for lawful collection, notices, consent where required, and legal instructions for data processing.

10A. Parker AI and Claude AI

Parker AI capabilities may use Anthropic Claude models to process prompts and relevant business context to deliver AI-assisted outputs. You must not submit unlawful content or data you are not legally permitted to process.

AI outputs are assistive and may be incomplete or inaccurate. You remain solely responsible for human review and final decisions for legal, financial, commercial, and customer communications.

ParkM8 retains all rights in Parker AI orchestration, system instructions, safeguards, and associated service-layer implementations, and these rights are protected under the intellectual property and confidentiality provisions of these Terms.

11. Security and Incident Handling

ParkM8 maintains reasonable technical and organizational security measures appropriate to the nature of the Service, including access control, encryption in transit where supported, monitoring, and backup practices.

If ParkM8 becomes aware of a confirmed security incident materially affecting Customer Data, ParkM8 will notify affected customers without undue delay and provide reasonably available information required for legal and operational response.

12. Availability, Maintenance, and Support

We aim for reliable service operation but do not guarantee uninterrupted or error-free availability. Planned maintenance, emergency maintenance, updates, and Third-Party Service interruptions may affect access.

Support is provided on a commercially reasonable basis through available ParkM8 support channels. Response and resolution times are targets, not guarantees, unless agreed in a separate written service-level schedule.

13. Acceptable Use

You must not misuse the Service, interfere with platform security, upload malicious code, attempt unauthorized access, scrape or overload systems, or use ParkM8 for unlawful, fraudulent, abusive, or rights-infringing activity.

14. Intellectual Property

ParkM8 and its licensors retain all right, title, and interest in the Service, software, documentation, branding, and related intellectual property. Except for rights expressly granted in these Terms, no rights are transferred to you.

15. Confidentiality

Each party receiving non-public confidential information from the other party must protect it with reasonable care and use it only for purposes of performing under these Terms. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, or legally required to be disclosed.

16. Suspension, Termination, and Survival

ParkM8 may suspend or terminate access for non-payment, legal risk, security risk, or material breach. You may stop using the Service at any time and may request closure of your account subject to settlement of outstanding amounts.

Clauses that by nature should survive termination (including payment obligations, confidentiality, IP ownership, disclaimers, liability limits, and indemnities) remain in force after termination.

17. Data Export and Deletion on Exit

Before account closure, you are responsible for exporting required data using available platform functionality or by requesting reasonable export assistance where offered. Following termination, ParkM8 may retain Customer Data only for legally required, audit, backup, or security purposes, and otherwise delete or anonymize Customer Data in accordance with operational retention schedules.

18. Disclaimers

To the fullest extent permitted by law, ParkM8 is provided on an "as is" and "as available" basis without warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, or error-free results.

19. Limitation of Liability

To the fullest extent permitted by law, ParkM8 and its affiliates are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption. ParkM8's aggregate liability for claims arising out of or related to the Service is limited to total fees paid by you to ParkM8 in the 12 months before the event giving rise to liability.

20. Indemnity

You agree to defend, indemnify, and hold harmless ParkM8, its officers, employees, and agents from claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your misuse of the Service, your content or Customer Data, your violation of these Terms, or your violation of law or third-party rights.

21. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including internet failures, cyberattacks, power loss, natural disasters, civil unrest, government action, or labor disputes, provided the affected party uses reasonable efforts to mitigate the impact.

22. Changes to Terms

We may update these Terms. Material changes become effective when posted with an updated version date or, where required, by direct notice. Continued use after the effective date constitutes acceptance of revised Terms.

23. Notices and General Terms

Formal notices under these Terms must be sent to the contact details designated by each party. ParkM8 may also provide service notices through in-app messages, email, invoices, or account notifications.

If any provision is unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver. These Terms form the entire agreement for use of the standard Service unless superseded by a signed commercial agreement.

24. Governing Law and Disputes

These Terms are governed by applicable law in the service jurisdiction stated in your commercial agreement or, if none is stated, the jurisdiction of the ParkM8 contracting entity. Courts of that jurisdiction have exclusive venue, except where mandatory consumer law provides otherwise.

25. Contact

For legal, privacy, or billing inquiries, contact [email protected].

Contracting entity: ParkM8 Limited, a registered business in the UK.