Terms and Conditions

Legal Services Agreement

Version Date 9 March 2026

Operator ParkM8 Limited (UK)

ParkM8 is operated by ParkM8 Limited, a registered business in the UK.

1. Agreement

By creating or using a ParkM8 account, you agree to these Terms and to our applicable policies. If you use ParkM8 for a business, you confirm you have authority to bind that business.

2. Service Scope and Changes

ParkM8 provides software tools for parking management, billing visibility, communication workflows, and related administration. Capabilities may include property and bay management, customer and rental lifecycle management, expiring-rental alerts, reporting, subscription workflows, and email-based sharing of operational details.

We may update, improve, replace, or discontinue features. Where a change materially reduces core paid functionality, we will use reasonable efforts to provide prior notice through the service, email, or invoice communication channels.

3. Accounts and Security

You must provide accurate account details, keep credentials confidential, and promptly report suspected unauthorized access. You are responsible for actions taken through your accounts except to the extent caused by ParkM8 breach of these Terms.

4. License and Usage Limits

Subject to these Terms and payment of applicable fees, ParkM8 grants you a non-exclusive, non-transferable, revocable right to use the Service for your internal business operations during the subscription term.

You must not resell, sublicense, reverse engineer, copy (other than permitted backups), or use ParkM8 to provide a competing service. Use is subject to subscription plan limits, including any bay, user, feature, or usage caps defined in the Service.

5. Third-Party Services

Some functionality relies on Third-Party Services. ParkM8 is not responsible for third-party outages, policy changes, or service discontinuations outside our reasonable control, though we will use commercially reasonable efforts to mitigate impact where practical.

Current key data processors and sub-processors used by the Service may include Stripe (payment processing), ZeptoMail/SMTP providers (transactional email delivery), cloud hosting/infrastructure providers, and Anthropic Claude (Parker AI assistant functionality). We may update processors from time to time where commercially or operationally required.

Where Customer Data is shared with a processor to deliver Service functionality, ParkM8 applies contractual and technical controls reasonably designed to protect data and to require processor obligations consistent with applicable data-protection law.

6. Fees, Invoicing, and Payment

All charges, invoices, and billing records are in GBP unless expressly agreed otherwise. You authorize ParkM8 and its payment providers to process amounts due for selected plans, add-ons, renewals, and applicable taxes.

Discount vouchers or promotional codes may be offered at our discretion. Vouchers apply only to the specific checkout where entered, can be limited by date or usage count, and do not automatically apply to renewals unless expressly stated in writing. We may refuse, revoke, or invalidate vouchers where misuse, error, or policy violation is suspected.

By signing up and completing payment, you enter a fixed 12-month service contract term for the selected paid subscription unless a different signed commercial term applies. Signing up to use ParkM8 means you are committing to this full 12-month contract period.

You may dispute invoice amounts by written notice within 14 days of invoice date. Undisputed amounts remain payable by the due date. Late or failed payments may result in suspension, downgrade, restricted access, or account closure.

Unless required by law or expressly stated in writing, payments are non-refundable (including after downgrade, plan change, or early termination), and no prorated credits are provided. Termination of Service use after payment does not create any entitlement to a refund because charges are for the committed 12-month contract term. Ending use of the Service after payment will not incur a refund because payment is made upfront for use of the system over that contract term.

7. Renewals and Fee Changes

If auto-renew is enabled, you authorize recurring billing on or after each renewal date until disabled before the next renewal cycle. We may revise fees from time to time and will provide reasonable prior notice before revised fees apply to a renewal period.

8. Taxes

Amounts may be subject to VAT or other taxes. Unless explicitly stated otherwise, listed fees exclude taxes. You are responsible for taxes associated with your business operations and transactions with your customers.

9. Customer Data and Privacy

You retain ownership of Customer Data. You grant ParkM8 a non-exclusive license to host, process, transmit, and back up Customer Data as needed to operate, secure, and improve the Service and meet legal obligations.

Each party will comply with applicable data-protection laws. Where ParkM8 processes Personal Data on your behalf, ParkM8 acts as processor and you act as controller unless otherwise stated. You are responsible for lawful collection, notices, consent where required, and legal instructions for data processing.

9A. Parker AI and Claude AI Terms

Parker AI features may use Anthropic Claude models to process prompts and related business context required to provide AI-assisted responses and actions. You must not submit unlawful content, special-category personal data unless permitted by law, or confidential information you are not authorized to disclose.

AI outputs are provided for operational assistance and may contain inaccuracies. You remain responsible for validating decisions, communications, and records before relying on AI-generated output in legal, financial, or customer-impacting workflows.

All AI-related rights in the ParkM8 service configuration, prompt orchestration, system instructions, and Service outputs generated within ParkM8 for your use remain protected by ParkM8 intellectual property rights and these Terms.

10. Security, Availability, and Support

ParkM8 maintains reasonable technical and organizational security measures appropriate to the nature of the Service, including access control, encryption in transit where supported, monitoring, and backup practices.

If ParkM8 becomes aware of a confirmed security incident materially affecting Customer Data, ParkM8 will notify affected customers without undue delay and provide reasonably available information required for legal and operational response.

We aim for reliable service operation but do not guarantee uninterrupted or error-free availability. Planned maintenance, emergency maintenance, updates, and Third-Party Service interruptions may affect access.

Support is provided on a commercially reasonable basis through available ParkM8 support channels. Response and resolution times are targets, not guarantees, unless agreed in a separate written service-level schedule.

11. Acceptable Use

You must not misuse the Service, interfere with platform security, upload malicious code, attempt unauthorized access, scrape or overload systems, or use ParkM8 for unlawful, fraudulent, abusive, or rights-infringing activity.

12. Intellectual Property

ParkM8 and its licensors retain all right, title, and interest in the Service, software, documentation, branding, and related intellectual property. Except for rights expressly granted in these Terms, no rights are transferred to you.

13. Confidentiality

Each party receiving non-public confidential information from the other party must protect it with reasonable care and use it only for purposes of performing under these Terms. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, or legally required to be disclosed.

14. Suspension and Termination

ParkM8 may suspend or terminate access for non-payment, legal risk, security risk, or material breach. You may stop using the Service at any time and may request closure of your account subject to settlement of outstanding amounts.

15. Data Export and Deletion on Exit

Before account closure, you are responsible for exporting required data using available platform functionality or by requesting reasonable export assistance where offered. Following termination, ParkM8 may retain Customer Data only for legally required, audit, backup, or security purposes, and otherwise delete or anonymize Customer Data in accordance with operational retention schedules.

16. Disclaimers

To the fullest extent permitted by law, ParkM8 is provided on an "as is" and "as available" basis without warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, or error-free results.

17. Limitation of Liability

To the fullest extent permitted by law, ParkM8 and its affiliates are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption. ParkM8's aggregate liability for claims arising out of or related to the Service is limited to total fees paid by you to ParkM8 in the 12 months before the event giving rise to liability.

18. Indemnity

You agree to defend, indemnify, and hold harmless ParkM8, its officers, employees, and agents from claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your misuse of the Service, your content or Customer Data, your violation of these Terms, or your violation of law or third-party rights.

19. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including internet failures, cyberattacks, power loss, natural disasters, civil unrest, government action, or labor disputes, provided the affected party uses reasonable efforts to mitigate the impact.

20. Changes to Terms

We may update these Terms. Material changes become effective when posted with an updated version date or, where required, by direct notice. Continued use after the effective date constitutes acceptance of revised Terms.

21. General Terms

Formal notices under these Terms must be sent to the contact details designated by each party. ParkM8 may also provide service notices through in-app messages, email, invoices, or account notifications.

If any provision is unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver. These Terms form the entire agreement for use of the standard Service unless superseded by a signed commercial agreement.

Enterprise plan subscribers are additionally subject to Appendix A - Enterprise Supplement below.

22. Governing Law and Disputes

These Terms are governed by applicable law in the service jurisdiction stated in your commercial agreement or, if none is stated, the jurisdiction of the ParkM8 contracting entity. Courts of that jurisdiction have exclusive venue, except where mandatory consumer law provides otherwise.

Appendix A - Enterprise Supplement

Applicable additionally to Enterprise plan subscribers

The provisions in this Appendix apply in addition to the main Terms above where the subscriber is on the Enterprise subscription plan or has entered a signed commercial order that references Enterprise terms. In the event of conflict between this Appendix and the main Terms, this Appendix takes precedence for Enterprise subscribers.

A1. Definitions

In these Terms and this Appendix:

"Service" means the ParkM8 platform, related features, APIs, reports, notifications, and associated documentation.
"Customer Data" means data submitted to or generated through your use of ParkM8.
"Personal Data" has the meaning under applicable data-protection law.
"Business Day" means Monday to Friday excluding public holidays in England and Wales.
"Third-Party Services" means external services used with ParkM8, including payment processors, email delivery providers, and cloud infrastructure providers.
"Order Form" means a signed commercial document specifying the subscription plan, fees, term, and any agreed service levels.

A2. Extended Access Controls

In addition to the account security obligations in the main Terms, Enterprise subscribers must maintain appropriate access controls for all authorised users, including: role assignment aligned with the principle of least privilege; credential hygiene practices (e.g. regular password rotation, unique credentials per user); and timely deactivation of access for departed or role-changed personnel. Enterprise subscribers are responsible for any actions taken through accounts they administer.

A3. Fees and Commercial Order Forms

Where an Order Form is in place, the fees, payment schedule, and term stated in the Order Form supersede the general fee provisions in these Terms. Unless stated otherwise in an Order Form, the contracted term commences on the activation date specified in the Order Form or the date of first platform access, whichever is earlier.

A4. Data Processing and Sub-processors

Where ParkM8 processes Personal Data on behalf of an Enterprise subscriber, ParkM8 acts as processor and the Enterprise subscriber acts as controller. ParkM8 will: (a) process Personal Data only on documented instructions; (b) ensure persons authorised to process data are bound by appropriate confidentiality obligations; (c) implement technical and organisational security measures appropriate to the risk; (d) assist the controller with data subject rights requests to the extent reasonably practical; and (e) delete or return Personal Data on termination as directed.

Current key sub-processors include Stripe (payment processing), ZeptoMail/SMTP providers (transactional email), cloud infrastructure providers, and Anthropic Claude (Parker AI). Sub-processor lists may be updated as the Service evolves and Enterprise subscribers will be given reasonable prior notice of material sub-processor changes.

A5. Security Incident Notification

Where ParkM8 becomes aware of a confirmed security incident that materially affects Customer Data processed on behalf of an Enterprise subscriber, ParkM8 will provide written notification to the subscriber's designated security or legal contact without undue delay, and in any event within the timeframe required by applicable law. Notification will include reasonably available information to enable the subscriber to meet its own notification obligations.

A6. Survival of Terms

Clauses that by their nature should survive termination or expiry of an Enterprise subscription continue in full force after the effective date of termination. Surviving obligations include (without limitation): all accrued payment obligations; confidentiality; intellectual property ownership; disclaimers; limitations of liability; indemnities; data handling and deletion obligations; and governing law and dispute provisions.

A7. Support and Service Levels

Support for Enterprise subscribers is provided on a commercially reasonable basis. Where a separate written service-level schedule or Order Form has been agreed, its response and resolution targets apply. In the absence of a signed SLA schedule, response and resolution times are targets, not guarantees. ParkM8 will use reasonable efforts to communicate planned maintenance windows in advance via email or in-platform notification.

23. Contact

For legal, privacy, or billing inquiries, contact [email protected].

Contracting entity: ParkM8 Limited, a registered business in the UK. Company number 17060140